Privacy Policy
Effective Date: 20 May, 2025
Low or No Fees
Many airlines offer free flight booking cancellations within 24 hours of booking. For other cases, we’ll help you find the most affordable solution.
Refund Assistance
We provide clear details on flight cancellation charges and policies upfront, so there are no surprises.
Credits for Future Flights
Even for non-refundable bookings, you may be eligible for flight credits to use later. Contact us to get our quick assistance.
At The High Sky Story, your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services, including flight bookings, cancellations, and other travel-related services. By using our website and services, you agree to the practices described below.
- Information We Collect
We collect both personal and non-personal data to ensure a seamless and secure user experience. This includes, but is not limited to:
- Personal Identifiable Information (PII):
- Full Name
- Contact Information (Email, Phone Number)
- Date of Birth
- Passport or Government-issued ID details (when required for travel bookings)
- Payment Information (credit/debit card etc)
- Billing Address
- Travel Data:
- Flight preferences
- Booking and cancellation history
- Frequent flyer numbers (if applicable)
- Technical & Usage Data:
- IP address
- Device type
- Browser information
- Cookies and usage analytics
- How Your Data Is Used
Your data is used exclusively to provide, improve, and secure our travel services. Key purposes include:
- Booking and managing your flight reservations
- Handling cancellations and refunds
- Providing customer support
- Sending confirmation emails and travel alerts
- Offering personalized travel suggestions
- Preventing fraud and ensuring system security
- Complying with legal obligations
- Where Your Data Is Used
Your data may be shared with:
- Airlines and Travel Partners: To process bookings, cancellations, and refunds.
- Payment Gateways: For secure transactions using PCI-DSS compliant providers.
- Cloud Service Providers: For data storage and backup.
- Customer Support Teams: To assist you efficiently and personally.
We do not sell or rent your personal data to third parties for marketing or any unrelated purposes.
- Data Protection & Security
We implement robust security measures to protect your data against unauthorized access, loss, or misuse:
- SSL Encryption for data transmission
- End-to-End Encryption for payment processing
- Multi-layered Firewalls
- Secure Cloud Storage
- Access Control & Role-Based Permissions
All sensitive data, including payment information, is encrypted and stored securely with certified providers.
- Data Retention
We retain your data only as long as necessary to:
- Provide our services
- Meet legal or regulatory obligations
- Resolve disputes
- Enforce our agreements
You may request deletion of your personal data at any time, subject to applicable laws.
- Your Rights
You have the right to:
- Access and review your personal data
- Correct or update inaccurate data
- Withdraw consent or request deletion
- Request a copy of the data we hold about you
To exercise these rights, please contact us at 833666900.
- Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and gather analytical data. You may disable cookies in your browser settings; however, this may affect the functionality of our services.
- Third-Party Links
Our website may contain links to third-party services. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.
- Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in legal, technical, or business developments. We will notify you of any significant changes via email or website alerts.
- Contact Us
For questions or concerns about this Privacy Policy, contact us at:
📞 833666900